Every web page saves some information on your computer, in a cache, to help pages load quicker. Sometimes there is a need to clear the browser's cache to ensure you're receiving fresh information. To clear your cache, first try the quick approach and press CTRL+F5 on a PC or CMD+Shift+R on a Mac.


If the quick approach doesn't help, find the name of the browser you use below and then follow the corresponding steps from inside that browser.
 
Mozilla Firefox 

  1. On your keyboard, strike the following keys simultaneously: (PC) Ctrl, Shift, Delete or (Mac) CMD, Shift, Delete. This will bring up the “Clear Recent History” dialog box.
  2. Make sure the first option “Time range to clear” is set to “Everything.”
  3. If you do not see options to select beneath the “Details” heading, then press the arrow next to “Details.” 
  4. Make sure the following selections have a check mark next to them: Browsing & Download History, Form & Search History, Cookies, Cache, Active Logins (the remaining selections should not have check marks next to them). 
  5. Click the “Clear Now” button at the bottom 
  6. Restart your browser


Google Chrome 

  1. On your keyboard, strike the following keys simultaneously: (PC) Ctrl, Shift, Delete or (Mac) CMD, Shift, Delete. This will bring up the “Clear browsing data” dialog box. 
  2. Select the "Basic" section
  3. Make sure the first option “Time range” is set to “All time” 
  4. Make sure the following selections have a check mark next to them: Browsing history, Cookies and other site and plug-in data, Cached images and files, Passwords, Autofill form data, Content licenses (the remaining selections should not have check marks next to them). 
  5. Click the “Clear data” button toward the bottom 
  6. Restart your browser