Every web page saves some information on your computer, in a cache, to help pages load quicker. Sometimes there is a need to clear the browser's cache to ensure you're receiving fresh information. To clear your cache, first try the quick approach and press CTRL+F5 on a PC or CMD+Shift+R on a Mac.
If the quick approach doesn't help, find the name of the browser you use below and then follow the corresponding steps from inside that browser.
- On your keyboard, strike the following keys simultaneously: (PC) Ctrl, Shift, Delete or (Mac) CMD, Shift, Delete. This will bring up the “Clear Recent History” dialog box.
- Make sure the first option “Time range to clear” is set to “Everything.”
- If you do not see options to select beneath the “Details” heading, then press the arrow next to “Details.”
- Make sure the following selections have a check mark next to them: Browsing & Download History, Form & Search History, Cookies, Cache, Active Logins (the remaining selections should not have check marks next to them).
- Click the “Clear Now” button at the bottom
- Restart your browser